Policies

BNBUK operates as an online booking platform that allows travellers to discover and reserve hotels in the United Kingdom. We work directly with professionally managed hotels to present clear property information, pricing, and availability. BNBUK does not list: • private apartments • shared homes • individual hosts • unregulated short-term rentals All properties listed on BNBUK are professionally operated hotels.

When making a reservation through BNBUK, guests must provide accurate booking information, including: • guest name • contact details • arrival and departure dates • number of guests Bookings are confirmed only after successful payment processing. Once a reservation is completed, guests will receive a booking confirmation email containing: • hotel name and location • booking reference • arrival and departure dates • check-in instructions Guests are responsible for reviewing the booking confirmation carefully.

BNBUK requires full payment at the time of booking to confirm a reservation. Payments are securely processed using trusted payment gateways such as Stripe. Key payment conditions include: • bookings are not held without payment • payment confirms the reservation instantly • payment methods may include credit cards, debit cards, or supported digital payment systems If payment fails, the reservation will not be confirmed.

BNBUK prioritises price transparency for all hotel listings. Our platform aims to ensure: • clear pricing display • no hidden platform fees • no unexpected charges added at checkout Where applicable, pricing may include: • room rate • taxes required by local regulations • hotel-specific fees disclosed before booking The final price displayed during booking represents the amount the guest is expected to pay for the reservation.

Cancellation policies vary depending on the hotel’s individual terms. Before confirming a booking, guests can review: • free cancellation eligibility • cancellation deadlines • non-refundable booking conditions Guests are responsible for checking the specific cancellation policy of each hotel before completing their reservation. If a cancellation request is made within the allowed cancellation period, the hotel may approve a refund according to its policy.

Refund eligibility depends on the hotel’s cancellation policy and booking conditions. Refunds may be issued in cases such as: • cancellation within the permitted period • confirmed booking errors • hotel-approved refund requests Refund processing times may vary depending on the payment provider and financial institution. BNBUK does not guarantee refunds for non-refundable bookings unless required by law.

Guests using BNBUK are expected to: • provide accurate booking information • follow hotel check-in and check-out policies • respect hotel property and facilities • comply with hotel rules and regulations Failure to follow hotel policies may result in denied check-in, additional charges, or booking cancellation by the hotel.

Hotels listed on BNBUK are responsible for providing: • accurate property information • clear pricing details • available rooms as advertised • professional hospitality services Hotels must ensure that: • booking confirmations are honoured • guest check-in procedures are followed • services match the property description

Changes to a reservation depend on the hotel’s modification policy. Guests wishing to modify a booking should contact the hotel or booking support as soon as possible. Common modification requests include: • changing arrival or departure dates • adjusting guest numbers • requesting room upgrades Hotels may approve or decline modification requests based on availability and booking conditions.

BNBUK maintains security measures to protect the booking process. These include: • secure payment processing • encrypted transaction systems • verification of hotel listings If suspicious activity is detected, BNBUK reserves the right to: • suspend transactions • cancel suspicious bookings • request additional verification

BNBUK respects user privacy and processes personal data according to applicable data protection regulations. Information collected during booking may include: • guest name • contact details • payment information • booking preferences Personal data is used only for purposes related to booking management, customer support, and service improvement. For more details, please review the BNBUK Privacy Policy.

BNBUK operates as a booking intermediary platform between travellers and hotels. While we aim to ensure accurate information, BNBUK cannot guarantee: • hotel service quality • availability changes beyond platform control • hotel operational decisions Hotels remain responsible for the services they provide to guests.

BNBUK may update these policies from time to time to reflect: • legal requirements • platform improvements • operational changes Users are encouraged to review this page periodically for updates.

If you have questions regarding BNBUK policies or your reservation, you can contact our support team through the website. Our goal is to provide clear, transparent, and reliable booking services for travellers across the United Kingdom.